Shipping & Returns
Shipping Policy
At Lifetime Direct, we strive to provide the best possible shipping experience for our customers. Here's what you need to know about our shipping methods, packaging, and costs:
Shipping Methods: We use a variety of shipping carriers, including USPS, UPS, and FedEx, to ensure that your order is delivered to you as quickly and safely as possible. Delivery times vary depending on your location and the availability of the product.
Packaging: All of our products are carefully packaged to ensure they arrive in the same pristine condition as when they left our warehouse. Our packaging is designed to protect your items during transit, and we use high-quality materials to ensure your package arrives intact.
Shipping Costs: We offer free shipping on most items. If there are shipping costs associated with your order, they will be clearly displayed during the checkout process. The shipping cost is calculated based on the weight and size of the package, as well as the destination address.
Tracking Your Order: Once your order has been shipped, you will receive an email confirmation with tracking information. This will allow you to track your package and estimate the delivery date.
International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience.
If you have any questions about our shipping policy or need help with tracking your order, please contact us via email or phone. We'll be happy to assist you.
Return & Exchange Policy
At Lifetime Direct, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer the following return and exchange policy:
Returns: Due to the nature of our business and the value of our products, we do not accept returns. All sales are final.
Exchanges: We only accept exchanges if the product you received is defective or damaged. In this case, please contact us within 48 hours of receiving your order and provide us with photos of the damage. We will do our best to replace the item or offer you an exchange. If we cannot replace the item or offer an exchange, we will issue a refund.
We understand that there may be extreme circumstances that fall outside the scope of our return and exchange policy. If you feel that your situation qualifies for an exception, please contact us as soon as possible via email or phone. We will do our best to hear you out and work with you to find a solution that is fair and reasonable.